Hi everyone!
We're a new Salesforce customer and are currently undergoing an implementation. One of our business requirements is to integrate our Avaya Aura Contact Center (AACC) with our org. Can anyone share their experience(s) with us in standing up such an integration?
Aside from the experiential aspects of the integration and for the sake of transparency, we have already engaged an implementation partner but are also shopping around for competitive quotes.
James,
Welcome to the Salesforce Community! My background is in education contact center operations and I work on technology integration – specifically CRM/CTI. Happy to discuss your decision making and offer some feedback.
Looks like one of our Subject Matter Experts has responded, ^Ignacio. I can be reached directly at
aaron.calvey@amctechnology.com. Feel free to reach out to either of us for perspective.
Best,
Aaron Calvey
