Hi Salesforceres out there, I am reaching out to you guys with the hope that any of you can help me out with some hints for the Service Cloud Certification exam. I have failed once, and I have the feeling I will not be able to pass it...I feel like the questions were so intricate and vague, I felt like all the study was not enough.I am a salesforce certified admin, I have salesforce experience, I just do not have Service Cloud implementation experience...Could any of you guys provide me with some hints, flashcards that resemble to the actual test? Anything will be much appreciated! Million thanks!
