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Prerequisite: Salesforce Administrator
Administrator is a prerequisite for Service Cloud Consultant. This trailmix only consists of topics above and beyond the Admin trailmix.
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Service Cloud Consultant Exam Overview
Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.
ToDo
Industry Knowledge
Exam Weight 12%
ToDo
Implementation Strategies
Exam Weight 14%
+800 ポイント
モジュール
Advanced Salesforce Release Readiness Strategies
Learn how to leverage new Salesforce features across your organization.
~ 50 分
+1,100 ポイント
~ 35 分
ToDo
Service Cloud Solution Design
Exam Weight 20%
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Knowledge Management
Exam Weight 8%
+600 ポイント
~ 1 時間 25 分
ToDo
Intake and Interaction Channels
Exam Weight 15%
ToDo
Case Management
Exam Weight 18%
+700 ポイント
プロジェクト
Set Up Case Escalation and Entitlements
Create processes to help support teams become more efficient.
~ 1 時間 50 分
ToDo
Contact Center Analytics
Exam Weight 8%
ToDo
Integrations
Exam Weight 5%
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Additional Preparation
Additional resources to help prepare you for certification.
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Prepare for your Service Cloud Consultant Certification Exam (CRT261)
(Optional) Instructors will present different scenarios tied to the exam objectives to help prepare you for your exam.