Explore Agentforce Service Features
Learn how Agentforce transforms how support gets done.
企業がパーソナライズされたサービスを迅速に実施するために、Salesforce がどのようにサポートを行うかについて学習します。
Discover the tools and features you need to improve your customer service operations.
Give your customers the support they need with Agentforce Service.
Customize Your Case Management
Discover an AI-powered console that makes customer service faster and smarter.
Make support reps successful and efficient.
Discover how the Service Console app can help you business.
Automate Service Processes
Elevate customer service with Enhanced Omni-Channel.
Route customer cases to the right service reps.
Set up rules to help you prioritize, distribute, assign, respond to, and escalate records
Use Omni-Channel to manage the priority of work items.
Streamline your customer support processes.
Build a Knowledge Base
Create a knowledge base of articles that can be securely shared.
Customize the site to suit your needs and match your brand.
Improve customer relationships and decrease service costs.
Use AI and your Knowledge base to transform your company’s service
Create Multi-Channel Service
Boost your service experience.
Explore the agentic contact center with Agentforce.
Learn how Salesforce uses its own technology
Track Service Performance
Gather and analyze detailed customer data
Create reports and visualizations that help you track service activity and KPIs in real time
Check your call center performance in real time using Omni Supervisor tabs.
Transform Customer Service with Agentforce
Discover how Salesforce doubles self-help success for customer support with Agentforce
Leverage AI for translation and use automated summaries for quicker case closure.
Get ahead of issues before customers reach out.
Empower your service reps with powerful AI features
Use Agentforce to create and customize agents for use cases.