Build AI Productivity and Prompting for the Agentic Era
Build the everyday AI fluency Salesforce customers need to work smarter — from using Slackbot as a personal AI assistant, to writing effective prompts, designing conversational AI experiences, and using AI responsibly and safely.
Master Slackbot as Your AI Assistant
Get comfortable with Slack fundamentals and Slackbot as a daily AI assistant for planning and productivity.
CRM データを Slack に接続して、商談をサポートする Slackbot を有効にします。
Use Slack AI for Search, Summaries, and Content Creation
Apply Slack AI to search, summarize, and create content faster in day-to-day work.
Learn best practices for prompting and collaborating with AI tools inside Slack.
Learn how to use AI to draft, edit, and refine content directly in a Canvas.
Explore what AI assistants are and how they help businesses work smarter.
Learn Prompt Fundamentals
Learn what prompt engineering is and why it matters for getting good AI results.
Write prompts effectively to get the most out of generative AI.
Learn what prompt engineering is and why it helps you get better AI results.
Get six easy tips for writing better AI prompts.
Apply Prompt Engineering and Build with Prompt Builder
Move from writing single prompts to using advanced skills and building reusable prompt templates with Salesforce tools.
Get practical tips for writing better AI prompts as a Salesforce Admin.
Learn how to use your Salesforce data in prompt templates.
Design Conversational AI Experiences
Learn how Agentforce agents are built to have helpful, trustworthy conversations with users.
Use Einstein Service Replies to enhance service efficiency.
Get a simple guide to chatbots, tools, and best practices for AI bots.
Build AI Ethics and Trust
Learn the ethical rules and trust controls that should guide every AI experience.
Learn about ethical design and how to incorporate it into technology development.
Recognize Bias and Think Critically About AI
Learn to spot bias in AI systems and think critically about AI results.
Discover techniques to recognize and prevent data bias when using AI technologies.
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