Agentforce for Service: Build, Route, and Troubleshoot Service Agent

Assign the agent user and permission sets your service agent needs to run.

Commit, activate, and edit agent versions without breaking a live agent.

Add, edit, and remove subagents to shape what your agent can handle.

Pass a customer's question into a flex template with a free text input.

Activate template versions and learn why an activated version can't be edited.

Spot where masking doesn't apply so you keep sensitive fields out of prompts.

Add a flow-backed action in Builder and require confirmation before it runs.

Write action and input descriptions the LLM uses to pick and fill actions correctly.

See how a subagent's name and description steer which subagent handles a request.

See how your reasoning instructions become the prompt the LLM reads.

Explore how Agent Script defines flow actions and user confirmation.

Force a lookup before a destructive action with a required-workflow pattern.

Set up a routing configuration, messaging channel, and web deployment for your agent.

Set the Route Work action target so conversations reach your agent.

Connect an inbound Omni-Channel flow to your Messaging channel.

Diagnose flow errors that send work to the fallback queue.

Build an escalation flow that hands conversations to a human queue.

Publish a web deployment and republish it after changes.

See a no-code batch test run in Testing Center.

Preview your agent in Builder to catch wrong actions before you submit.

Read the reasoning trace to find why a subagent or action wasn't chosen.

Resolve provisioning and activation errors when your agent won't go live.

Review the known issues and fixes for the Agentforce Service Agents Superbadge.

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