See What’s New: Slack, Agentforce, Agentforce Sales

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Slack, Agentforce, and Agentforce Sales.
  

Dive into the new features in Slack, Agentforce, and Agentforce Sales to unify your customer insights and automate lead nurturing. By grounding your sales strategy in real-time data, you empower your team to close deals faster and prioritize the highest-value opportunities.

Slack

Slackbot MCP Client

Orchestrate work across your agent ecosystem with Slackbot. Slackbot MCP Client connects 6,000+ apps and agents to Slackbot so you can describe what you need, and Slackbot routes, coordinates, and executes across your entire stack.

Slack CRM

Instead of scattered customer info, organize relationships conversationally in Slack. Ask Slackbot to manage contacts, track deals, draft follow-ups, and surface insights, right where your team is already collaborating. Start with the tools you need now, and grow into a full CRM with Salesforce–with no data migration.

Slackbot Skills, Automations, and Actions

Slackbot doesn’t just answer. It acts. Ask it to run repeatable business processes as Skills, automate work on a schedule, and take real action across Slack, Salesforce CRM, Google, and Microsoft on your behalf.

Agentforce

Agentforce Voice in Digital and Mobile

Agentforce Voice embeds conversational AI into digital and mobile channels, so customers can speak naturally to resolve issues without switching to a phone call or repeating themselves.

Agentforce Voice Multi-Language Support

Agentforce Voice expands with support for French, Italian, German, Spanish, Portuguese, and Japanese, helping businesses deliver AI-powered voice experiences across multiple languages globally.

Multi-Agent Orchestration in Agentforce

Stop settling for AI hallucinations. Multi-agent orchestration in Agentforce intelligently routes complex tasks to specialized agents for fast, accurate results. Shared context across channels means customers never have to repeat themselves.

Agentforce Sales

Slack First Sales

Most sales AI stops at suggestions. To close this gap, Slack First Sales brings CRM context to sellers where they work and conversational AI on demand with Slackbot. By bringing Agentforce Sales in Slack, sellers gain a proactive layer of agents that prospect, engage leads, and manage pipeline on their behalf. This allows a single seller to operate with a full revenue team behind them, scaling without adding headcount.

Momentum

Most conversation data never makes it into Salesforce, leaving deal signals incomplete and agents working blind. Momentum captures every customer conversation from Zoom, Google Meet, Gong, and more directly in Salesforce, so Agentforce has the complete context it needs to deliver signals, insights, and actions grounded in what’s actually happening in your deals.

Agentic Deal Execution Enhancements

Sales teams lose deals when methodology slips, risks go unnoticed, and reps don’t know who actually matters in an account. New Pipeline Management and inspection enhancements bring MEDDIC scoring, explicit deal risk signals, and contact intelligence together in a single pipeline view, so reps act on what’s real and managers coach on what matters.