Get to Know Digital Origination—India for Lending
Learning Objectives
After completing this unit, you’ll be able to:
- Explain how Digital Origination—India for Lending simplifies loan origination.
- Describe the key features to meet loan applicant and lender requirements.
- List the stages of the loan origination process in Digital Origination—India.
This badge covers Digital Origination—India for Lending, which includes features specific to lending in India. For prebuilt lending features for all parts of the world, complete the Fundamentals of Digital Origination for Lending badge.
Before You Start
Before you start this module, consider completing this recommended content.
Financial Services Cloud is now called Agentforce Financial Services. You may see references to Financial Services Cloud in our application and documentation.
Overcome Challenges in the Indian Lending Landscape
Potential loan applicants in India have new expectations. They’re looking for quick and convenient loan origination and disbursement. They want more convenient applications. And they want to apply across channels, with a special emphasis on mobile.
As a lender serving India, your institution must meet these expectations to stay relevant in an increasingly competitive market. To do this, your technology must move beyond legacy systems, integrate with partners, and comply with Indian regulations. And your team needs it immediately. Your organization needs Digital Origination—India for Lending.
In this badge, you learn the basics of Digital Origination—India for Lending, including the objects, features, and integrations it provides.
Meet Digital Origination—India for Lending
Digital Origination—India provides banks and other financial institutions with a comprehensive platform for consumer lending. It’s an end-to-end loan origination solution that gives your team a 360-degree view of their customers.
Digital Origination—India simplifies your lending processes through reduced manual work, lower cycle times, and the information to decide on an application quickly. Your team can streamline application intake, underwriter review, and pre-disbursement processes for different types of loan, such as home, auto, and personal loans.
The platform supports external users, such as loan applicants and brokers, and your internal users, such as relationship managers, credit processing assistants, underwriters, operations officers, and account managers. This unified platform helps everyone meet their goals faster.
It does this by adding important features to the strong foundation of Salesforce and Agentforce Financial Services. Those features include:
- Prebuilt journeys for intuitive application intake and review.
- An included data model to capture applicant, application, collateral, and asset information.
- Automations to manage your workflows, verify data, and validate documents.
- Prebuilt integration templates to connect with partners and comply with Indian regulations.
These features work together to surface, organize, and summarize the information needed for faster application reviews and quicker decisions.
Explore the Stages of Lending
Loan origination, and how your organization works with Digital Origination—India, includes four general stages:
- Application intake
- Post-intake processing
- Decision making
- Pre-disbursement operations
Here’s a brief explanation of each stage.
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Application intake starts when potential applicants use self-service tools to find the best loan for them. Use Discovery Framework and Omnistudio to create forms to collect applications and store data directly in Salesforce. Then, use those forms to collect applications from an applicant or in assisted applications coordinated by relationship managers and external brokers.
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Post-intake processing is when your credit processing assistants and underwriters verify information and prepare a loan application for a final decision. Included tools and integrations help your staff review applications, verify details, and review information about collateral.
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Decision making is when your underwriters review an application and risks and make a final offer. Included features help your organization track deviations if an application is accepted outside of normal circumstances.
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Pre-disbursement operations are the tasks your team completes to finalize a loan offer and generate necessary documents, collect signatures, and gather repayment and bank account information. Key features for this stage include integrations for document generation, collecting repayment details, and bank account verification.
Learn more about each stage and associated features in detail throughout this module.
What’s Next
In this unit you learned that Digital Origination—India for Lending is a comprehensive, end-to-end loan origination platform built on Salesforce and Agentforce Financial Services to help lenders in India meet new applicant and borrower expectations for quick and convenient service.
With a purpose-built data model, automations, and prebuilt integrations, your organization can simplify your lending processes and ensure compliance at every step.
In the next unit, explore how to set up your loan products and guide potential applicants to the best option for their needs.