Service for Slack (beta)

I'm unsure what I'm missing. I have followed the configuration guide and set up the connector between our Servicer Cloud and Slack.

On a case record I press the 'send to slack' button but I cannot select Cases (or any standard object) I only have the custom object I configured. This field is mandatory so I cannot proceed without putting something. 

Can anyone help in what I am missing? 

If I followed help page, Expert Finder is not working. 

I just want to know or give me advises that someone can set up Swarming correctly by using help page. I am using Developer Edition to test it out now. 

Admins - have you setup your organization's Salesforce Integrations for Slack apps? If so, we have a paid research opportunity for you!  Please fill out this pre-study questionnaire to see if you qualify to participate in a survey from Salesforce's Research & Insights team. The survey will be released the first week of November.  If you are chosen to participate, you will receive a $30 e-gift card as a small token of our appreciation for your very valuable feedback and time. You can redeem this at any of your favorite retailers or donate it to a charity of your choice.  Please complete this 5-minute questionnaire if you are interested in participating.  Thank you!  Trust is a core value here, and Salesforce is committed to protecting the privacy of your information. To learn more about how Salesforce processes your personal information, check out our Privacy Statement.  

I'm aware that within Slack, the user can go to "More Actions" and select the option to push the message to Salesforce, were it lands in the Feed.  I like and need this feature, but what I *really* want is  for all the back and forth messages in a swarm channel to be copied over into the Feed.  To me, it's just as important to have all the brainstorming information that came to the answer documented into the case as it is to just have the final answer.  When there are 20 or 30 or more slack messages on a given topic, it's annoying and not efficient to push each of those messages over to Salesforce one at a time.  

Our long standing process before swarming became available would be to copy the full conversations out of slack and paste them into the Feed in Salesforce.  If I can't push the whole conversation over in one push, or better yet, have the swarm conversations get automatically logged into the case's Feed, swarming has just a marginal set of benefits compared to our standing copy and paste approach.   

Am I missing something in my configuration or not understanding how to get to the feature I'm looking for?

Hello! The Salesforce’s Research & Insights team is looking for feedback from admins and users of the Service Cloud-for-Slack-app. We want to know your thoughts on the experience, usefulness & satisfaction of using the Service Cloud-for-Slack-app. Please provide your feedback here by Tuesday, 9/27 to have your voice heard by our product managers who will be reviewing the feedback in October! Please feel free to share the link with your colleagues so they can also offer their feedback! This is not a sales call, this is strictly for research purposes. Thank you!

Hi, 

I am trying to set up an integration where a notification is posted to a Slack channel when a field is changed under an Account record.

I have installed all the apps and connected the environments but still can't get a notification to appear in Slack.

Any suggestions?

Thanks

Hiten

Out of curiosity, is it possible to disable or remove the "Swarm member created" on the case feed?

Some user groups that are currently in Slack are fairly large, and when adding them to a swarm channel, the swarm member created notification bloats the case feed.