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Marketing Cloud Connect

Welcome to the Community Group for Marketing Cloud Connect! We're here to help drive your success. Use this group to post questions to other customers, learn what's happening with the connector, and have a direct line to the Tech & Product teams. ===== Latest Package: October Release (5.496.2) http://help.exacttarget.com/v5_connecting_the_clouds Release Notes: http://help.marketingcloud.com/en/documentation/exacttarget/resources/release_notes/october_2016_release Help: help.exacttarget.com/v5_marketing_cloud_connector_home Opt-in to Marketing Cloud Communications: http://pages.mktg.salesforce.com/preferencecenter, and manage

Hello, 

Im experiencing some issues with MCC and having me as the integration user. I am the CRM Admin with Sys Admin profile. The problem is MCC is making too many API calls to my username/password and I have to reset my password daily. How can i get around this? 

Thank you for your help, im new to marketing cloud

1 risposta
  1. 12 nov 2025, 10:16

    Hi @Lisa Pazienza

      

    Rather than using your personal admin account for API calls, it’s recommended to create a dedicated integration user specifically for Marketing Cloud Connect. This user should have the required permissions but should not be tied to a personal account, which helps prevent password resets from disrupting your access.

    For more guidance, you may find the following help articles useful:

    https://help.salesforce.com/s/articleView?id=000395036&type=1

     

    https://help.salesforce.com/s/articleView?id=003834038&type=1

     

    Hope this helps. Thanks!

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I synced some Objects from SFDC to SFMC using Marketing Cloud connect.

Within Marketing, in the Data Designer, they appear as data tables and the tables have relationships between them, automatically created by the sync.

However, some relationships are marked as  one-to-one and some as one-to-many.

There are some one-to-one relationships that I believe are strange,

such as the one between Contact_Salesforce and Order_Salesforce. One contact could have multiple orders, could he not? Same between  Contact_Salesforce and  CampaignMember_Salesforce .

But for example, between Account_Salesforce and Order_Salesforce, thise one does get marked as one-to-many :s

Does anyone have an explanation for this?

 

Thanks,

6 risposte
  1. 4 set 2025, 13:17

    Thanks @Nobuyuki Watanabe. I'll look into Attribute Groups to see how we can best design this. Your thoughtful response was helpful. 

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Hi all,

 

I am setting up Marketing Cloud Connect and I have a question re the CRM API User. Trailhead advises using the Salesforce User licence. Can I use the Salesforce Integration licence instead?

Also the documentation advises using the System Administrator profile but my thoughts would be to create a new profile where password never expires and to limit permissions. 

Any advice help on this would be great! Thanks

6 risposte
  1. 17 mar 2024, 10:13

    Hi @Emma,

    For the licenses, the Salesforce User license is usually the go-to because it unlocks all the MCC needs to function smoothly, like sending emails, syncing data. The Salesforce Integration User license is a bit more limited, so while it might seem tempting, it could end up restricting some of the MCC functionalities you're keen on using.

    If you're leaning towards the Integration User license, it's a good idea to have a chat with your Salesforce rep. They can give you the lowdown on whether this license will cover all your bases without leaving you wanting more.

    Now, onto the CRM API User's profile. Crafting a custom profile with just the permissions you need is a smart move. It keeps things secure without putting a damper on functionality. Pinpoint the permissions essential for your MCC tasks, set up a profile around them, and yes, implementing a non-expiring password policy with solid security measures is wise. Just remember to run some tests in a sandbox to make sure everything's ticking along nicely before you launch it into production.

    This approach keeps your integration tight and secure while ensuring you've got the access you need. Just a heads-up, though: keep an eye on those permissions and be ready to adjust as needed. Salesforce and MCC evolve, and so should your settings.

    Hope that helps!

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In Account Engagement Email Template Editor I used HML Merge Field : {{Recipient.Salutation}} that currently displays Salutations Mr, Ms or diverse in Emails. But the emails are langugae specific: English and German. For German emails the Salutation should be Herr or Frau. How can I use Merge Fields to customise it?  

 

  

 In the system under Prospect Fields, there are custom Salutation fields synced to CRM,  German (german_email_salutation) and English (english_email_salutation) and then there is a Default Salutation field  (Salutation) in Acccount Engagement. The custom fields are the differentiators. 

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15 risposte
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I'm looking for help tweaking my first SSJS automation script. I've attached the script and error log. The goal is to:

·       Retrieve the value in a Data Extension 'Staging_DE_Name' using DataExtension.Init("AFF10259-DAEA-4B5F-8524-A2AF7FB487D5");

·       Assign it to a variable dynamicDEName

·       Build the query string with as "INNER JOIN [" + dynamicDEName + "] AS de ON \n";

·       Have the query run and populate a target Data Extension ‘JourneySendsAR’

2 risposte
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I'm trying to figure out if it's possible to customize Individual Email Result object so that we can include Case Id from data extension on IER record. I can create a custom field on IER object in Sales Cloud but how to map on Marketing Cloud side?

#Marketing Cloud #Sales Cloud

5 risposte
  1. 18 apr 2024, 20:12

    @Michelle Hallangen I'm not sure what Block Bounce is in your use case (custom field?). We didn't find a way for Marketing Cloud to populate custom fields on IER. Perhaps if the custom field is populated within Salesforce, it works differently.

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Hi Everyone, since SFMC is not currently populating the fields et4ae5__CampaignMemberId__c and Campaign__c in the object et4ae5__IndividualEmailResult__c,

is there any way to implement a method or automation to populate this field with the correct value?

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