I am getting below. why fields are not getting merged - Summarize the concatenation of the contents of the comment bodies of {{RelatedList.Case.CaseComments.Records}} along with the text from {{Input.Case.Subject}}, the case priority which is {{Input.Case.Priority}}, and the case type which is {{Input.Case.Type}}. Keep the response to a single short paragraph.
Hi Akriti, when the output shows the raw {{...}} text, Prompt Builder is treating those merge fields as plain text. A few things to check:
1) Delete each merge field and add it again using the Resource picker (Insert Resource). Text that is typed or pasted, especially from Trailhead, often carries hidden characters that break the merge.
2) Make sure the template's object is Case. Input.Case only resolves when Case is the template's input object.
3) In the Preview panel, select a real Case record that has comments, and confirm the running user can see Case Comments.
4) Save and activate the new version before testing from the record page.
Once the fields come from the picker, Preview should show real values. Hope this helps!
