requesting for exam rescheduling

Certification Exam Due to Technical Issue 

Dear Salesforce Certification Support Team, 

I am writing to report a technical issue that occurred while I was preparing to take my Salesforce certification examination today. 

I had received the examination email and successfully completed the system check the previous day. I was informed that I needed to perform the system check again before starting the actual examination. 

Today, at around 2:30 PM, I logged in and started the system check as instructed. However, at the end of the system check, my screen suddenly went black due to an unexpected technical issue. I had not yet started my actual examination. I also checked my internet connection, and it was working properly. 

I had completed all the necessary preparations in advance and was ready to take the examination. Unfortunately, this unexpected issue prevented me from proceeding as planned. 

I kindly request you to investigate this issue and provide me with an opportunity to reschedule my examination. I would be grateful if you could consider my request, as the issue occurred before I even started the actual examination and was beyond my control. 

Please let me know if any additional information or documentation is required from my side. 

Thank you for your time and understanding. I look forward to your response. 

Best regards, 

Pallavi Hatti 

Salesforce Certification Candidate 

pallavihatti2003