TIA! We just installed Salesforce payments so that our field techs can take credit card payments from the customer. In the payments app, it says everything is ok. We have had a case open since Jan 27 and it has not been solved yet.
Any ideas?
When are in the work order and hit Take a Payment, we get this error message:
test 1. "amount":119,"currencyIsoCode":"USD","paymentMethod":"TAP_TO_PAY","merchantName":"Gulf Coast Window Cleaning of Sarasota, LLC - Stripe","merchantAccountId":"8zbR700000000ODIAY","payerAccountId":"001R7000008wuzhIAA","sourceObjectIds":["0WOR70000065pb7OAA"]}handleTakePayment: Failed to fetch PaymentGatewayId for the provided MerchantAccountId. The operation couldn’t be completed. (SalesforceSDKCore.RestClientError error 0.)
We've seen a few payment implementations where the Merchant Account configuration looked correct, but the gateway mapping or environment specific setup caused similar behavior.
Which payment gateway are you using? It would help narrow down whether this is a configuration issue or a platform limitation.
