Been on hold for hours for support - Still holding, day 5+, tried to use the agent but it cut me off, cases can't be created. In the meantime, anyone know how to resolve this as I wait......to create a case, or talk to someone.
I am the sole System Administrator for our Salesforce organization and have become locked out of my account after accidentally deleting the only registered Windows Hello passkey during testing. While my username and password are still valid, Salesforce requires MFA and no longer recognizes any authentication method, leaving me unable to access the organization or reset my own MFA settings. I have already attempted all available recovery options, including "Having Trouble?", checking Chrome and Windows for saved passkeys, and trying multiple devices and browsers, without success. As there are no other administrators in the organization, I am requesting assistance resetting my MFA registration, removing the deleted passkey, issuing a temporary verification code, or otherwise allowing me to register a new authentication method after verifying my identity and ownership of the organization.
#Multi-Factor-Authentication
After holding for 30 minutes again today, just got cut off. Please call back. Seriously what is wrong with Salesforce support nowadays.
