Hey all, My team is working on setting up Enhanced Chat for Web. There are options in the Branding section to add an image to the chat button. However, when adding this button to our website, we've found that the images will not load. We made sure the images were saved to a publicly available part of salesforce, and have even tried with images hosted outsides of salesforce, and still no success. Does anyone know where these images need to be saved and what file path should be used to make them available for Enhanced Chat?
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I managed to make it work by uploading the image as Channel menu button icon (Embedded Service > Channel Menu > Branding). I first uploaded the image as a static resource (with cache control: public) and then pasted the URL in the Custom button icon URL field. Supported formats are .jpg, .gif, .png, or .svg file, 32 x 32 pixels.
Hope this helps!
