We are seeing an issue with volunteers not able to register due to an error code that states "You are creating a duplicate record".
Here is a screenshot of the custom settings for Volunteers for Salesforce that includes our Contact Matching Rules:
Attached is the screenshot of the error code registrants are shown:
After contacting support, this was their response:
"As per the screenshot you shared, the flow is failing as the duplicate rule is stopping from creating a duplicate contact. The apex triggers - VOL_VolunteerHours_AddToCampaign is being triggered. The trigger tried to perform an DML operation on a contact record with Id 003Ud000000onKgIAJ (a Contact record).
As this trigger is coming from Nonprofit Success Pack (NPSP) / Volunteers for Salesforce (V4S) managed package, Salesforce support cannot access the trigger code. I recommend you to reach out to the managed package provider to understand the instructions executed by the trigger.
Trigger -
https://treesatlanta.lightning.force.com/lightning/setup/ApexTriggers/page?address=%2F01qf2000000oeJq"
Does anyone know how I should proceed? Or has anyone encountered this error before?
I have encountered something similar, but our Contact Matching Rule is only "Firstname, Lastname, Email". Typically happens if someone signs up with an existing email but they use a first or last name that does not match the existing record, e.g. contact record first name is "Theodore", but the volunteer enters "Teddy" instead.
The rule expects all 3 fields to match exactly.
