We use Public Groups on all of our Queues so that any updates to Queue membership can easily be added via the Public Group. We dont have the Send Email to Members option selected nor a Queue email added, yet when a Lead is assigned to the Queue all Public Group members get a notification. How can we stop these notifications from happening, in this case? Thanks.
2 risposte
@Brook Bailey To prevent emails from being sent to Lead Queue Members, try adding a dummy email to the Lead Queue. However, if you use a fake email address, be sure to append “.invalid” at the end (e.g., fakeemail@example.com.invalid
). This ensures Salesforce's MTA discards it, preventing any delivery attempts.
Check this article for more details:
https://help.salesforce.com/s/articleView?id=000384841&type=1
