How to save the Conversation transcripts in case object while using Messaging for in app and web

Question

Hi Team,

In our project we are trying to replace live chat with Messaging for in app and web. In existing live chat, chat transcript are getting stored in chat transcript object and it is linked with case object. While messaging for in app and web, I need to save the conversation transcript in case object but I'm not sure how to achieve it?

Can someone help me on this?

@SALESFORCE SalesForce@Enhanced Chat (Messaging In-App/Web)@Salesforce Flow Automation@Salesforce Lightning Bolt@Lightning Flow Discussions@Live Chat @* Service Cloud *

Akash Jagdish Gawai · Answer

Hi  @Gokulakannan Peroumal https://trailblazers.salesforce.com/profileView?u=0053A00000FRiFUQA1 ,    Check following links, which might be helpful.    https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_save_transcript_web_conversion.htm&release=248&type=5 https://help.salesforce.com/s/articleView?id=sf.Conversation_transcript_export_1.htm&type=5

How to save the Conversation transcripts in case object while using Messaging for in app and web

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