How to store/move emails with attachments (in Salesforce) in/to AWS?

Question

Hi,

we have a storage problem in Salesforce because a lot of storage is blocked by emails (with and without attachments) coming from the customer service side. We already found a solution to store emails without attachments in Snowflake, so externally. Based on that we could delete these emails from our data storage.

That solution only works for emails without attachments and we don't have a solution for emails with attachments now. The idea is now to move them to AWS cloud. Is there any experience about that somebody could share?

Thanks!

Sean Fielding · Accepted Answer

@Bjoern Burow https://trailblazers.salesforce.com/profileView?u=0054S0000030RHZQA2  As another option....  Move the file associated to an email message up to the Case, then follow your email message solution.

Sean Fielding · Answer

@Bjoern Burow https://trailblazers.salesforce.com/profileView?u=0054S0000030RHZQA2  The Email Message record consumes Data Storage.  The Files that are attached consume File Storage.  I'm assuming you currently have issues with Data Storage only.   In an Email-to-Case examples, your will have a Case.  The Case will have related Email Messages.  The Email Messages will have related Files (or Attachments depending on your configuration).  You could move the Files/Attachments relationship from Email Message to the Case.  So now, all Files are related to the Case.  And now none of the emails will have attachments.  You are now free to move those Emails without attachments to Snowflake.   Is that what you are looking to achieve?

How to store/move emails with attachments (in Salesforce) in/to AWS?

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