Can we add a comments number in Salesforce cases?

Question

Hi Trailblazer,

I hope this message finds you well.

For example for comment 1- Comment#1

for comment 2- Comment#2

I have attached a screenshot

Thank you in advance for your time and support.

Kind regards,

Yogesh

Michael Brown · Accepted Answer

Awesome, it does look like Case Comments are supported on record triggered flows, so you could do something like this.

Have a flow fire when a Case Comment is created.
Use a Get Records to find how many case comments are on the case
Populate a number variable with the count of this query + 1
Using a formula, update the CommentBody a concatenation of your number variable and the existing CommentBody

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