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Topics#Salesforce DeveloperDomanda di naveen p
naveen p (ITC Infotech) ha fatto una domanda in #Salesforce Developer
24 mag 2018, 07:31

unable to Import Knowledge Articles in Salesforce

I am unable to Import Articles in Salesforce created a zip folder with .csv file with isMasterLanguage,Title,UrlName,Summary,Language,ArticleType,ArticleTotalViewCount,Summary fields and .properties file with 

Key,Description, Default Value fields also saved 2 articles as .html and all 3 files are zipped and try to import by Import Articles in salesforce.

after few minutes getting error log like .properties is missing and .csv file not found.

 plese let me know where and what am I missing.

Thank you in advance

 
2 risposte
  1. Nagendra Babu Pilli (Salesforce)
    24 mag 2018, 08:21
    Hi Naveen,

    Sorry for this issue you are encountering.

    I have faced a similar issue in the past I Just directly did zip file of folder rather than selecting the three files and then making zip of it. I have different folder of all html files inside a zip file. Finally it worked :D 1.While importing of knowledge articles, be careful for the type of files (.csv or .properties). Make sure the file extension is genuinely .properties or .csv 2. give same name to .csv and .properties file 3. Most important - select all the files (.csv,.properties and folder containing .html files) and then make zip folder of it.

    Hope this helps.

    Kindly mark this as solved if the reply was helpful.

    Thanks,

    Nagendra
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