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Ben Merven ha fatto una domanda in Admissions Connect Users

I have a published Action Plan template. I am trying to add a new Action Plan to an Application record but I am getting an error. When I hit the "Save" button on the second page of the "New Action Plan" wizard/flow, it takes me back to the first page with a red box at the top that says "Review the errors on this page."

 

But there are no errors visible on the page. All the fields are filled in. I get the same error when trying on different application records. However, I am able to add other published action plans to this application record without issue.

 

Edit: to also say that this Action Plan Template was working (ie I had a previous version published and was able to add it to the application record. However, after cloning it and Publishing this new version, it no longer works. I have tried cloning it again, but still no luck).

 

Anyone seen this before? What does it mean and where can I get more info on what the issue is.

 

Thanks

Nondescript error when trying to create a new Action Plan against and Application record

4 risposte
  1. 10 ott 2024, 09:59

    We just had a very similar problem. It turned out that the Owner field wasn't in the page layout, and since the template was assigning the task to the creator, it wasn't able to get it.

    More weirdly, however, using the same template and the same Case with a Sys Admin it would work.

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