I have created a pre-chat form on my community site. A visitor is chatting with an agent.
Before accepting the chat request, I am able to see the visitor details like First Name, Last Name & Email id
But once the agent accepts the chat request & starts chatting, the agent is not able to get Lastname & email that is filled in the pre-chat form.
In case if a user is part of the system, it maps with a contact record, in case if the user is a new user we are not able to get the info that is filled in the pre-chat form.
@Piyush Singhal, Thanks for the Response,
I solved it with help of a custom javascript & added a new field custom field in Chat Transcript Object.
I used the custom javascript via snippet setting to override the exiting pre-chat window behaviour. following link helped
