Sometime in the last few months, our iATS recurring donations have stopped syncing to Salesforce properly. All existing recurring donations no longer automatically update in Salesforce when a payment is processed. One recurring donation created in September works fine.
I have worked with iATS, and they say that it is an flow trigger issue on the Salesforce side. I am not aware that we made any developer-level changes in that time period. Are other iATS users having this issue, and was there a change on the Salesforce side that could have caused this issue?
Were you able to get this resolved? If you were, would you mind sharing? We are working with a client who is currently experiencing the same thing. Based on the research that I've conducted, the recurring transactions stopped going to Salesforce sometime in 2020.
Thank You!
