I have set up a milestone with a time trigger in an entitlement process in SF Service Cloud. This will send out an email alert to case owner when it is triggered to remind case owner to resolve the case. However, I am not getting any email alert after setting this up.
Does anybody have any thoughts on how to solve this issue? Do I need to set up process builder to activate this email alert?
9 risposte
Hi Anel,
Finally figured out the issue!
I did not set the access level to all email at the start. That is why milestone actions email alert is not sending out email alerts.
Thank you though for your kind help.
Go to Setup => Deliverability ==> Access Level and change it to 'All Email'
