I have a case page layout showing the following case standard buttons: Edit, Delete, Change Owner, Change Record Type, Accept, Close Case, Clone, Sharing, Submit for Approval, View Case History, Printable View, Merge Cases, Start Conversation, and Receive Alerts.
When I open a case, all these buttons do not show up. There is only Feed available with Log a Call, New Task, New Event, and Post.
How can I show the standard buttons on the case's page. I have a system administrator profile assigned.
I appreciate any tips. Thank you all!
4 risposte
Hi Ankush,
Thank you so much for sharing the link! This took me a major step forward.
With disabling feed tracking and and adding the quick actions in Salesforce Mobile and Lightning Experience Actions, I can now see some of them in the cases but unfortunately not all. I still lack, for example, the action button "Accept", even though I have admin rights. Do you think that I also have to change some permission settings?