in preparation for the Lightning Migration we already converted all existing "attachments" to "files". Additionaly we ammended all page layouts to get related list "notes & attachment" out, but "files" and "notes" in.
Now our users claim that, whenever they relate an e-mail to any record via Salesforce for Outlook, their attachments are not visible.
After putting the old related list "notes & attachment" on the layout again, the attachments were visible again.
How an admin can configure that the attachments from an e-mail, related via Salesforce for Outlook, are visible in the "files" related list instead of the old "notes & attachment" related list?
3 risposte
Hi Olivier,
It seems to me like a bug, let's wait to see what other community members say.
I'm doing the same process so I will check it for sure :D
