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Topics#Customer ServiceDomanda di Annette Wheatley
Annette Wheatley (Opsview) ha fatto una domanda in #Customer Service
28 nov 2019, 17:14

Where to find the Business Hours Id when creating a case in Process builder?

I'm using Lightning and trying to create a new incident using process building - I added what I thought was the Business Hours ID by clicking on a business hour and taking the ID from the UEL above, which saved the process builder, however since trying to activate the process builder - I received an error:

 

MALFORMED_ID: Business Hours ID: id value of incorrect type: 2F01m20000000Hpla

 

So its wrong, but where do I find the correct Id?  Please help, thanks.
6 risposte
  1. Annette Wheatley (Opsview)
    28 nov 2019, 17:37
    I've worked it out, I had to switch back to classic to get an Id that worked - annoying but still.
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