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Topics#EmailDomanda di Jacob Kohler
Jacob Kohler (Textura Corporation) ha fatto una domanda in #Email
26 ago 2016, 14:46

Spacing in Template Signature - Problem Persists

Seems to be a common problem across the community - Spacing on signatures. Attempted several troubleshooting efforts, as outlined below, but to no resolve. What's odd is that the original test template in our sandbox doesn't show the spacing when a test email is sent out and viewed in Outlook. See image for the spacing issue once a test email is sent and viewed in Outlook under both the General US & Western Europe (ISO-8859-1, ISO-LATIN-1) and Unicode (UTF-8). Seeking suggestions. Please help! 

 

http://help.salesforce.com/HTViewSolution?id=000005260&language=en_US

 

- Copied and pasted signature from sandbox to production template (the sandbox signature does not have line spacing when test email is sent), did not work 

 

- Auto formatting turned off in Microsoft Word and tested, did not work

 

- Copied and pasted into a blank notepad, then cut and paste into template editor, did not work 

 

- Manually created the signature from the ground up in template, then formatted accordingly, did not work 

 

- Removed extra line spaces, saved, did not work

 

- Toggled back and forth from UTF-8 and General US & Western Europe (ISO-8859-1, ISO-LATIN-1), did not workSpacing in Template Signature - Problem Persists
2 risposte
  1. Jacob Kohler (Textura Corporation)
    26 ago 2016, 16:44
    What's odd is that most other email services outside of Outlook, show that the same test emails have the correct spacing. Could this be an Outlook only issue? What's odd is that most other email services outside of Outlook, show that the same test emails have the correct spacing. Could this be an Outlook only issue?
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