I am looking to create a single task and assign it to multiple users. I do not want multiple tasks created unless when you close one they both close. Can it be done? Thanks

Question

I am looking to create a single task and assign it to multiple users.  I do not want multiple tasks created unless when you close one they both close.   Can it be done?   Thanks

Mary Tagler · Answer

A task can only be assigned to one person. The multiple user feature, which it sounds like you're familiar with, creates multiple records. There is an idea out there to assign a task to a queue, which might work for what you're looking for if it should get delivered.

https://success.salesforce.com/ideaview?id=087300000007HC0AAM

In the meantime, I don't think you could close all tasks without building out something custom. Like a flow that looks for all tasks linked to the same record with the same subject and closes them. I don't love that because if someone changes a subject, things will slip through the cracks.

I am looking to create a single task and assign it to multiple users. I do not want multiple tasks created unless when you close one they both close. Can it be done? Thanks

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