Hi All,
I have setup an auto responce rule (The email template having thread id).
Once the case created from email this auto responce will send to all recepients including cc email address.
Can you please suggestme, if someone from the cc send reply to the auto responce email how this email will be link to the original case in salesforce.
I cannot able to give email to case service address to the auto responce email address.
Can you please suggest me how i can achive this.
Please help.
Regards,
Anjana
3 risposte
Hi Munazza,
What email address we have to provide in euto responce email.
If some one sens reply the to address will show that email address which mentioned in the auto responce rule only.
Then how that will reach to salesforce ?
Regards,
