I have one requirement like If any ex employee/External person who reply to the case from there personal email address it should not come to salesforce.
Is it possible to achive ?
Regards,
Anjana
1 risposta
Your query is not clear, If there is a requirement to allow email from only few addresses you can do that in the email-to-case setting. If you want to stop creating cases from some known email address (ex-employee) you can write a validation rule to stop those creation.
If there is some lookup and validation required, then you might have to write a trigger on EmailMessage object and do the filtering.
