3 risposte
There will be a difference if you want one product or multiple products to exist per case.
If one product per case you can simply create a new lookup field to the Product object. Easy as that.
If you want multiple products per opportunity (a related list, like activities) then you will need what is called a junction object.
http://help.salesforce.com/HTViewHelpDoc?id=relationships_manytomany.htm&language=en_US (http://help.salesforce.com/HTViewHelpDoc?id=relationships_manytomany.htm&language=en_US)
Basically you create a new custom object. This object will have a lookup field to Cases and a lookup field to Products. Then add this to your Case page layout. The nice thing is you can also add additionaly fields in this object, so you can put addtional info, if needed (like version of product used, etc...).
