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Topics#Customer ServiceDomanda di Ben Adler
Ben Adler ha fatto una domanda in #Customer Service
14 nov 2011, 15:38

Can I link one solution to another so users can view similar topics?

My solutions are FAQs for users and it would be great to be able to say "For more information on [this similar topic], see this other FAQ" and have an embedded link to it. Thanks!
3 risposte
  1. Jeff Zinnert (Astadia, Inc.)
    15 nov 2011, 02:17
    Ben,

     

    Since the "Solution Detail" field is not rich text, you're likely not going to get the sleek result you're looking for.

     

    My thought would be to add a 1-3 custom fields (lookup or url)to the Solution object. When configuring a Solution, you could then relate it to other Solutions.

     

    This custom fields would then have to be displayed on the page on your site.

     

    If the site was private, I would opt for Lookup fields, as registered Users would be sure to have access.

     

    If the site was public, I would likely opt for URL fields.

     

    This of course would be in addition to the "Visible in Public Knowledge Base" and "Visible in Self-Service Portal" settings.
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