When a new support case comes in I would like to be able to attach a solution to this case and then send via email. How do I set this up?
Thanks,
dany
2 risposte
To attach a solution to a case, either click the View Suggestion Solutions on the Solutions related list, or enter a keyword and click Find Solution (also on the related list header). From there, choose the solution you wish to attach to the case by choosing the Select link beside the solution you want. This will attach the solution to the actual case.
