Aggiungi ai preferitiDon Schueler (Benefitfocus) ha postato in Live Agent (Post originariamente pubblicato da Don Schueler)23 ago 2020, 13:56Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?3 commentiCarica più commenti...Peter Chung8 giu 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.Aggiungi un commentoScrivi un commento...GrassettoCorsivoSottolineaBarratoElenco puntatoElenco numeratoAggiungi linkBlocco codiceInserisci immagineAllega fileURL del linkAnnullaSalva0/9000Rispondi
Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?
Peter Chung8 giu 2022, 20:54@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.
