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Looking for some guidance relating to amending bundled MDQ products. 

 

The Problem: On amendment quotes, the quantity of bundled MDQ products is locked when I want it to be editable. This isn't the case when the MDQ product is added as a standalone line. I'm not sure if this is standard (undocumented) behaviour or if it is related to my configuration.

 

Context

The bundle structure is the following:

  • Wrapper bundle
    • MDQ Subscription Product 1
    • MDQ Subscription Product 2

Both products have:

  • MDQ dimensions
    • Type = Custom
    • Quantity Editable = True
  • Product fields
    • Quantity Editable = True
    • Default Amendment Behavior = Allow Refund
  • Product Option fields:
    • Quantity Editable = True
    • Type = Related Product

When I attempt to amend a contract, I can edit the quantity of the wrapper bundle, but not the quantity of the child MDQ products.

 

Is this standard MDQ behaviour? If I can't amend quantities this way, I will need to completely rethink the bundle structure. Any help would be much appreciated!

1 commento
  1. 3 giu 2020, 00:31
    I've just noticed this in the Summer '20 upgrade. This has to be a bug that was just introduced. I cannot amend quantities on MDQ quote lines, in an amendment quote. You always could, and you obviously need to be able to, to perform any upsell, or zero out functions. I'm going to raise a case with CPQ support
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