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GruppiSalesforce Knowledge User GroupPost di Lisa Radden
Lisa Radden (LogMeIn) ha postato in Salesforce Knowledge User Group
17 nov 2014, 19:23
Hi just started using the star rating system on internal doc, and found that once a user gives an article a star rating, if he returns to that article, he can not change his rating. We are trying to use the stars to flag articles as needing an edit, but once the article is fine, the user should be able to give it a new high rating. Am I misusing the internal star rating? How are other people using it? Is there a way to allow a single user to change their rating? Thanks.
6 commenti
  1. David Kay (DB Kay & Associates, Inc.)
    18 nov 2014, 14:47

    I agree with Lynda -- keep ratings to external users only. In a KCS world, internal users should fix articles that aren't up to snuff. Rating an article one or two stars would actually be kind of passive-aggressive in KCS!

    If you want an internal feedback mechanism that can be updated (if not erased), consider using Chatter instead.

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