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Business Analyst Exam Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts

Tarea

Customer Discovery

Exam Weight 17%

+400 puntos
Módulo

Essential Business Analyst Skills

Explore fundamental skills that drive successful projects.

~35 minutos
+400 puntos
Módulo

Drucker School—Business Performance Basics

Create a blueprint for your organizational actions by answering five questions.

~35 minutos
+300 puntos
Módulo

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55 minutos
+100 puntos
Módulo

Comparación entre un puesto de administrador y otro de analista de negocios: un vistazo rápido

Aprenda lo que hacen los administradores y los analista de negocios de Salesforce y en qué se diferencian sus funciones.

~5 minutos
+100 puntos
Módulo

Salesforce Business Analyst: Quick Look

Learn what Salesforce business analysts do and the skills they need to succeed.

~5 minutos
+400 puntos
Módulo

Business Analyst Best Practices

Improve your skills as a business analyst with pro tips from the experts.

~35 minutos
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Business Analyst: Skilling Up for the Implementation Lifecycle

Community-led session focused on the skills needed for a Business Analyst.

~25 minutos
+300 puntos
Módulo

Salesforce Agile Basics

Discover how Salesforce became agile and revolutionized product development.

~20 minutos
+500 puntos
Módulo

Scrum and Kanban at Salesforce

Discover two workflows that Salesforce teams use for agile development.

~30 minutos
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Features Evaluated in Salesforce Optimizer

Trailblazer Community Documentation

~5 minutos
~5 minutos
+900 puntos
Módulo

Aspectos básicos sobre la seguridad

Instruya a los usuarios, proteja su organización de Salesforce e incentive una cultura de seguridad.

~1 hora 20 minutos
+300 puntos
Módulo

Salesforce101

Aprenda a conectar con sus clientes de una manera totalmente innovadora con Salesforce.

~25 minutos
Tarea

Collaboration with Stakeholders

Exam Weight 23%

+500 puntos
Módulo

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~55 minutos
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What is Sales Enablement?

Trailblazer Community Documentation

~5 minutos
+500 puntos
Módulo

Content Strategy Development

Develop a content strategy that aligns customer needs with business objectives.

~50 minutos
+200 puntos
Módulo

Trust and Influence

Explore tactics for building trust and strategies to influence a desired outcome.

~35 minutos
+500 puntos
Módulo

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30 minutos
+300 puntos
Módulo

Innovation Customer Discovery

Learn tactics for rapid research that will help you better understand your customers.

~1 hora 5 minutos
+300 puntos
Módulo

Innovation Ideation & Prototyping

Work as a team to generate and prioritize ideas and build rapid prototypes.

~50 minutos
+300 puntos
Módulo

Diagramming Essentials

Develop impactful Salesforce diagrams with Lucidchart.

~15 minutos
+100 puntos
Módulo

Virtual Whiteboarding: Quick Look

Learn tips and best practices for whiteboarding during a virtual meeting.

~15 minutos
+500 puntos
Módulo

Salesforce Adoption Strategies

Get your sales reps using Salesforce to succeed.

~35 minutos
+200 puntos
Módulo

Sales Operations Use Case and Best Practices

Get practical tips on process improvement and collaboration.

~10 minutos
+200 puntos
Módulo

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~15 minutos
Tarea

Business Process Mapping

Exam Weight 12%

+300 puntos
Módulo

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~15 minutos
+400 puntos
Módulo

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30 minutos
+400 puntos
Módulo

User Experience Basics

Dig into user experience process, tools, techniques, and best practices.

~30 minutos
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How to Build Salesforce Diagrams

Salesforce Architect Blog

~10 minutos
Tarea

Requirements

Exam Weight 18%

Vínculo

Become A Business Analysis Detective

Salesforce blog

~10 minutos
~10 minutos
+600 puntos
Módulo

Git and GitHub Basics

Learn about version control systems and practice using Git and GitHub.

~1 hora 40 minutos
Tarea

User Stories

Exam Weight 18%

+200 puntos
Módulo

User Story Creation

Discover the importance of user stories and learn how to write them.

~15 minutos
+500 puntos
Módulo

Salesforce DevOps with Copado

Learn Copado’s take on how DevOps helps you deliver innovation faster with less risk.

~50 minutos
Tarea

Development Support and User Acceptance

Exam Weight 12%

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User Acceptance Testing

Trailhead video on User Acceptance Testing

+100 puntos
Módulo

User Acceptance Testing

Learn why user acceptance testing is important to a project's success.

~20 minutos
+800 puntos
Módulo

Advanced Salesforce Release Readiness Strategies

Learn how to leverage new Salesforce features across your organization.

~50 minutos
~10 minutos
Tarea

Additional Preparation

Additional resources to help prepare you for certification.

+700 puntos
Módulo

Cert Prep: Salesforce Business Analyst

Use practice quizzes and flashcards to study for the Business Analyst certification exam.

~35 minutos
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System Overview: User Interface

Trailblazer Community Documentation

~5 minutos