Agentforce Employee Agent template is not available. It's only showing Agentforce Service Agent template as an option

Question

I've created my Dev Org via this and also completed the Prompt build super badge in the same org, but I can only see the Agent for set up option when trying to create an agent. Any ideas how to resolve this?

Vishal Verma · Accepted Answer

Hi  @Steven Hodgkinson https://trailblazers.salesforce.com/profileView?u=0053A00000FMV1oQAH  - Make sure  you’re in the right org. The Dev org you spun up only has the  Service Agent  template. To see  Employee Agent , launch the special hands-on org directly from the “Learn Agentforce for Employees” Trailhead module and create the agent there.

Sushmitha B · Answer

Hi  @Steven Hodgkinson https://trailblazers.salesforce.com/profileView?u=0053A00000FMV1oQAH  I’m a member of the Trailhead Help team. If your facing the issue while completing a trailhead challenge and it has been resolved? Please mark the most helpful response above as the best answer, or share the solution that worked for you and mark it accordingly. If the issue remains unresolved, kindly log a case  here  for further assistance. Thank you!

Agentforce Employee Agent template is not available. It's only showing Agentforce Service Agent template as an option

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