I have created a record-triggered flow that is activated upon contact creation. The flow currently includes scheduled paths to send an SMS 3 days and 5 days after the contact is created. However, I want to add additional scheduled actions for Day 3, specifically sending SMS messages 4 hours and 8 hours after the 3-day mark. Is it possible to achieve this in Salesforce Flows?
Yes, it is possible to create a scheduled path in only when a Contact status changes to "Accepted" or "Denied."
1. You need to modify the Existing Flow
Since your flow already includes scheduled paths for 3 and 5 days after creation, we'll refine it to trigger additional actions based on status changes.
Step 1: Adjust Trigger Criteria
1.Update the trigger criteria:
2.Trigger on record updates.
3.Add a condition:
Status EQUAL ACCEPTED
OR
Status EQUAL DENIED.
4.When to Run the Flow for Updated Records: Select "Only when a record is updated to meet the condition requirements"
Step 2: Add a Decision Element
1.Add a Decision element Define the outcomes:
Outcome 1: Status = Accepted
Condition: Status EQUALS "Accepted"
Outcome 2: Status = Denied
Condition: Status EQUALS "Denied"
Outcome 3: Default.
Step 3: Configure Scheduled Paths for Status Changes
Go back to the Start element and click Add Scheduled Paths.
Create additional scheduled paths for Day 3:
Path 1: 3 Days 4 Hours After Trigger
Scheduled Time: 3 Days + 4 Hours After Trigger.
Path 2: 3 Days 8 Hours After Trigger
Scheduled Time: 3 Days + 8 Hours After Trigger.
Step 4: Add Actions to Each Path
For each new scheduled path (3 Days + 4 Hours and 3 Days + 8 Hours),Drag and drop Action elements.
1.Configure the SMS action .
2.Customize the SMS message based on the "Accepted" or "Denied" status.
3.For the Default (Normal Status) branch:
Add an Action element to send an SMS immediately.
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