How to base conditional statement on whether a Case owner is a member of a certain queue?

Question

I'd like to make a Workflow (or Process Builder) conditional statement based on whether or not a User Case owner was a member of a certain Case queue.

For example (in English):

If Case Owner (a user) is a member of Queue Name (a Case Queue), then....

Is this possible?

Amit Singh · Answer

Hi Edward,   Using the Salesforce configuration it is not possible. But you can do it using the customization with the help of apex trigger.   Regards,   Amit

How to base conditional statement on whether a Case owner is a member of a certain queue?

Data Management

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