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2 respuestas
  1. 17 mar 2021, 11:04
    Hi,

     

    In order to change any field on any object, you first need 3 permissions:

     

    1. Edit permission for the object in question (case), which is given via the profile

     

    2. Sharing (record-level) permission to edit this specific case, which is normally granted by roles or sharing rules

     

    3. Field-level permission to edit the field (Account) on the object. Those are also in the profile.

     

    You'll need to make sure your user has all three.
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