Email Opt In

Question

I am not able to opt contacts back into receiving salesforce emails. I can't seem to find anything about how to do it. A good example is that I have a student who initially opted out of email, but has since changed their mind.

1) Unchecking the Opt Out box doesn't solve the problem.

2) I attempted to create an opt in function through Form Assembly and it doesn't work. After 24 hours it goes back to being opted out.

3) I've created a ticket asking SF about how to fix it and they were not helpful.

Thoughts?

Bhavin Patel · Answer

Hi Daniel,   Really sorry for the inconvenience and frustration here. I see the case owner is working closely with you on this issue. Please allow some time.   Best,   Bhavin

Email Opt In

Email

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