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Topics#Customer ServicePregunta de Venkatesh Duraipandian
Venkatesh Duraipandian ha preguntado en #Customer Service
14 jun 2017, 1:36

case assignment to bunch of users based on their workload-Salesforce standard feature

Is there any Salesforce standard feature to distribute Cases to users based on their current workload ? Thanks
4 respuestas
  1. Jeff May
    14 jun 2017, 1:52
    No.  You would have to build that, and decide how you measure "workload"
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