I am System Administrator and one of my users has come to me and said that they are having an issue with the process of sending meeting requests to clients through the salesforce "New Meeting Reqest" feature.
The user is able to send a meeting request to clients, which in turn sends a Salesforce meeting request email to the customer. Once the customer accepts this request, they have the option to enter in a reply to the meeting request. So when his customer enters in a reply, he's NOT receiving that email from the customer which shows the customer has responded confirming the time. The only way he knows the customer has confirmed the time, is when he just refers to the event back in Salesforce so he's never actually notified via email.
I've tested this whole process out myself from my salesforce account, and invited myself to a meeting (as I also have a contact record) and I am receicign all teh neccessary emails and updates. I've compares his and my email settings in our user accounts, and can't see any differences which may point to this issue, nor does it appear to be a server/email blocking issue...
Any ideas? I'm pretty stumped.
*Image attached which shows the email my user is not getting. This was taken from my email account from my testing*
2 respuestas
Hi Danielle,
Did you check your user's "Junk" or "Spam" folder of the mail box ?
