I've added a new user to an existing Outlook profile, then downloaded and installed SF Outlook desktop piece. The user is configured to have his calendar items synced up with SF. The items should be synced in one direction only from Outlook to SF. It set as a manual push and points to the calendar folder. For some reason non of his meetings show up in SF. I've tried re-installing the software to no avail. Any thoughts on what else I should try to do to get this working?
thanks
2 respuestas
To get the low hanging fruit out of the way:
1. Did the installation finish? I have seen user install and fire up Outlook but they don't ever take the final step to connect their Outlook to their Salesforce login.
2. Assuming the install did happen have you sat down and watched the users method for adding Calendar entries? Walk them through the correct steps if you have not already done so.
That should be a good starting point.
