I would like to use the case esculation rules that we have set to update the esculated checkbox and also set the status to esculated. The workflows seem to be hours or days but our esculation rule is 30 minutes. Is this possible?
7 respuestas
Hi Peter,
Please go through the following article, it might help.
https://help.salesforce.com/HTViewHelpDoc?id=creating_escalation_rules.htm&language=en_US