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 sometime it happens that customers answer without replying to the email containing the case ID. Then with "email to case", a new case is created automatically.

 

I want to move this email from the new case to an existing case, and delete the new case.

 

I have not found a simple way to do this.

 

Thaks for your help.
9 respuestas
  1. 27 mar 2015, 17:52
    To allow this to happen, EmailMessage.ParentId would need to be modifiable.

     

    Since the DML framework does not allow this, you will not be able to write Apex code to make this happen.
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