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I recently upgraded to Office 2010. The upgrade has been great, except when it comes to Salesforce. I no longer have the Connect for Outlook and now have to use the Saleforce for Email ("SFE"). SFE seems like a stripped down version - like some cheapy freebie that you would give away. I am to the point that I no longer want to use Saleforce. Here are my main problems:

 

1. I've lost all of my tasks in Salesforce. I can still see them in Outlook, but they're gone on Salesforce. I see that SFE has no ability to sync tasks. That alone makes SFE worthless for me.

 

2. All calendar events are now uploaded to Saleforce. Why on earth would I want my private events uploaded? I loved having the ability to pick and choose events to upload. This gave me the ability to keep a clean, work event only calendar in Salesforce.

 

3. All contacts get uploaded, unless you create a Saleforce only folder in your Outlook contacts. So now, I have to keep multiple contact folders so people like my hairdresser and my family do not get uploaded to Saleforce.

 

I have to say Saleforce for Email is just a terrible downgrade. Why would you tell your customers that soon Outlook 2003 would not be supported, then when they upgrade to Outlook 2010 you take all the functionality away?
2 respuestas
  1. 27 abr 2011, 16:52
     Jennifer,

     

    FIrst off I'm not a salesforce employee so first be aware of that. 

     

    Second - I understand your frustration with the Connect for Outlook program. It does have limitations. But as I understand the background there had to be a change to the setup. 

     

    Have you tried installing the old version into Outlook? I run a Mac so my knowledge first hand is limited. 

     

    Finally there is an appexchange app from LinkPoint360 (I believe) that people rave about and may be worth your exploration. 
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